- Terms & Conditions
Terms & Conditions
Lensworld.com.au is registered with certain Australian health fund providers, please click here to see the full list.
Contact Lens Prescriptions
You acknowledge and agree that all information given to us is true and accurate. Lensworld.com.au does not accept responsibility for any consequences of false or mistaken information from the customers. You hereby certify that you have a valid prescription not older than 24 months for the contact lenses that you are ordering. You also warrant that all the information supplied to us exactly matches the prescription given to you by your Eyecare Provider. You agree to strictly adhere to your Eyecare Provider’s advice regarding the use and handling of the contact lenses as prescribed. Notwithstanding the recommendations of the contact lens manufacturer you agree to adhere to the wearing regime as recommended by your Eyecare Provider. You agree to stop wearing the contact lenses and seek immediately the advise of an Eyecare Provider if your vision or the appearance of your eyes is not normal. Should it be deemed necessary you hereby give consent to us to verify your prescription and any other information relating to your eyes. We will however contact you beforehand and you may retract your consent at that stage, which allows us to terminate your contact lens order.
Eye Examination Recommendation
For continuous successful wearing of contact lenses we recommend to have your eyes checked every twelve months. For safe wearing of contact lenses your last eye examination should not exceed 24 months.
Making a contract with us
When you place an order with us, you are making an offer to buy goods. We will send you an e-mail to confirm that we have received and accepted your order, which indicates that a contract has been made between us. We will take payment from you when we accept your order. In the unlikely event that the goods are no longer available, we will refund the payment and we will advise you that the goods are no longer available.
An order is placed on our website via adding a product to the shopping cart and proceeding through our checkout process. The checkout process includes giving us delivery, billing and any other relevant details for your order e.g. an optional gift message for gift cards, entering payment information and submitting your order. The final step consists of a confirmation page with full details of your order. We will also email you with confirmation of your order.
We reserve the right to refuse or cancel any orders even after payment that we believe, solely by our own judgement, to be placed for commercial purposes, e.g. any kind of reseller. We also reserve the right to refuse or cancel any orders even after payment that we believe, solely by our own judgement, to have been placed fraudulently.
You agree that Lensworld.com.au does not carry any responsibility for a refusal or dispute regarding an insurance claim lodged by you for products purchased from us. Refunds will not be provided based on formentioned reasons.
We currently accept the following credit cards:
Visa & Mastercard
All prices listed on www.Lensworld.com.au are in Australian dollars. We can not be held liable for any additional costs to receiving your product e.g. sales tax, VAT or customs duty. All prices are correct when published. Please note that we reserve the right to alter prices at any time for any reason. If this should happen after you have ordered a product, we will contact you prior to processing your order.
Website and Credit Card Security
We want you to have a safe and secure shopping experience online. All credit card payments via our sites are processed using SSL (Secure Socket Layer) protocol, whereby sensitive information is encrypted to protect your privacy.
You can help to protect your details from unauthorised access by logging out each time you finish using the site, particularly if you are doing so from a public or shared computer.
For security purposes certain transactions may require proof of identification.
Gift certificate usage
Pre-paid gift certificates are redeemable for goods sold on the Lensworld.com.au website. Lost or stolen certificates are the responsibility of the holder. Gift certificates expire 3 months after purchase. Balance information can be given on request.
Accessing our service
Other than connecting to the Lensworld.com.au website by HTTP requests using a web browser, you may not gain access to Lensworld.com.au website servers. You agree not to disrupt, modify or interfere with our websites or services and their associated software, hardware and servers in any way. You also agree not to modify any content or service on the Lensworld.com.au website. Furthermore, you agree not to use our sites in any inappropriate or unlawful way.
Our website is intended to provide information for people shopping our products and accessing our services, including making purchases via our website and registering on our database to receive e-mails from us.
While we endeavour to supply accurate information on this site, errors and omissions may occur. Lensworld.com.au does not accept any liability, direct or indirect, for any loss or damage which may directly or indirectly result from any advice, opinion, information, representation or omission whether negligent or otherwise, contained on this site. You are solely responsible for the actions you take in reliance on the content on, or accessed, through this site.
Images displayed on this site are for reference only, and may differ from the products supplied.
Lensworld.com.au reserves the right to make changes to the content on this site at any time and without notice.
To the extent permitted by Australian law, Lensworld.com.au makes no warranties in relation to the merchantability, fitness for purpose, freedom from computer virus, accuracy or availability of this web site or any other web site.
Lensworld.com.au owns all copyright and other intellectual property in this site. Everything on this site, unless otherwise stated, is copyright.
Lensworld.com.au welcomes the use of this site for personal use, non-commercial use, research or study - provided that the user acknowledges all copyright and other notices contained in the content.
We advise that you may not copy or display for redistribution to third parties, or for commercial purposes, any portion of this site without the express permission of Lensworld.com.au.
Please note that although this site has some hyperlinks to other third party websites, these sites have not been prepared by Lensworld.com.au and are not under the control of Lensworld.com.au. The links are only provided as a convenience, and do not imply that Lensworld.com.au endorses, checks, or approves of the third party site. Lensworld.com.au is not responsible for the privacy principles or content of these third party sites. Lensworld.com.au is not responsible for the availability of any of these links.
Lensworld.com.au requires that you request our permission to include a link from another site to this site. If you would like to request permission, please use the contact us form.
This website is governed by, and is to be interpreted in accordance with, the laws of Australia.
Changes to this Agreement
Wrong Product Delivered
We apologise if you have received the wrong product. You are welcome to an exchange or refund. Please email email@example.com to arrange this. Make sure you have your order details handy.
Under the Consumer Guarantees Act you are entitled to have your product repaired, replaced or refunded.
All products supplied by Lensworld.com.au are vigorously tested to international standards. However, as with any mass produced products, there will always be the probability that a tiny percentage may exhibit a fault, which is why we provide a 14 day return to base warranty on all goods.
The faulty lens will need to be returned to our office along with a copy of your prescription from your optometrist which is no older than 24 months.
Faulty product will not be replaced if it is not returned for inspection, Lensworld.com.au will not be liable for any shipping charges on returns.
Simply email firstname.lastname@example.org to enquire about returning the product for inspection.
If you suspect your product has been damaged during delivery please do not throw away the parcel or cover in which the product came as we will need to inspect it. Please email email@example.com and we will organise the return of the product for inspection and will endeavour to send you a replacement as soon as possible.
If a product is temporarily out of stock it will be placed on backorder and you will be notified, if an item on backorder cannot be sourced, we will contact you to discuss your options.