- Shipping & Returns
Shipping & Returns
Lensworld.com.au is proud to offer free delivery on orders over $160. Order under $160 will attract the following courier fees:
FREE SHIPPING on orders of $160 and over
$6.95 on orders between $75 - $160
$10.95 on orders under $75
Lensworld.com.au orders will be dispatched the next business day for stocked items on the selected shipping service.
- Courier Service: 4 - 8 Business Days
Time frames shown above are from the date of dispatch and may vary due to courier / postal issues.
Special Order (Non stocked) items will attract a longer delivery time as we need to order them in from our supplier.
Lensworld.com.au will provide a refund on any of our unopened contact lenses providing that they are returned to us within 14 days. Unless we processed your order incorrectly, we do not refund any cost involved in returning products purchased from us. A handling fee for courier and administration cost of $25 will be charged on all returns. It is the customers' responsibility to return the products to us in undamaged condition.
Please email us on firstname.lastname@example.org to request the return.
Proof of purchase is required in order to get an exchange or a refund.
Returns are subject to approval.
Please note: we do not accept returns or exchanges of specially ordered products.
How to Return a Product
You will need your tax invoice (receipt) available as information on this is needed as proof of purchase. Refunds will be credited against your account or original method of payment, eg to the credit card you used to make the purchase. If you would like to return a product please email email@example.com to arrange this. Make sure you include your order details.