Lensworld.com.au Money-Back Guarantee – Terms & Conditions
Promo Period
This Money-Back Guarantee promotion is valid from May 1, 2025, to July 31, 2025.
Eligibility for Return
o A maximum of two (2) boxes per order are eligible for return under this policy.
o This guarantee applies only to 30-pack boxes from the Precision 1 or Dailies Total 1 product range.
o Each returned box must contain a minimum of 25 unused lenses, along with all original packaging.
o It is the customers responsibility to return the products to us, at their own cost. It is recommended to use a tracked courier service for returns.
o Return requests must be submitted within 14 days from the delivery date.
o Customers who have previously purchased the product from our website are not eligible for this guarantee.
o The Money-Back Guarantee can be claimed only once per lens type. To prevent duplicate claims, we will verify customer details, including email address, phone number, and delivery address.
o Customers must complete the return form, providing details of any previously purchased lenses, for the refund request to be processed.
o Freight costs are non-refundable and will not be included in the reimbursement.
o The Money-Back Guarantee program is administered by Lensworld.com.au. All claims are subject to final approval at Lensworld.com.au's sole discretion. We reserve the right to decline any return that does not meet the specified eligibility criteria or if the claim is deemed to be fraudulent.